Conditions of Carriage

This ticket is issued subject to the terms and conditions set out below. The passenger, by accepting and using the ticket, confirms that he/she has been given an adequate opportunity to read and understand the terms and conditions and that he/she is aware of all the terms printed in bold.

Tickets

Tickets are not transferable and are valid for use only by the person to whom it has been issued and for the date and time shown thereon. It is the passenger’s responsibility to ensure that the correct information is shown on the ticket. If a passenger should stop or interrupt or deviate his/her journey, then a separate ticket at the appropriate fare for each individual further journey will be required.

Amendments

Any alteration to the text or copy of a ticket will render it invalid. Any change requires the issue of a replacement ticket.

Changes to Booked Reservations: Cancellations, re-bookings, and refunds

Cancellations

A passenger has the right to cancel a booking provided the cancellation is not less than 72 hours before the scheduled departure time and will be entitled to a refund subject to the imposition of a cancellation fee of 20% of the price of the ticket. In the event of any cancellation of the booking is less than 72 hours or greater than 12 hours before departure time no refund will be allowed and only a travel voucher valid for 6 months will be permitted or a re-booking subject to cancellation or re-booking fee of 50% of the original ticket prices. Any increase in the cost/price of the ticket in the event of a re-booking will be for the account of the passenger, payable immediately on making the re-booking. Should the cancellation request occur less than 12 hours before departure, a 100% cancellation fee will apply. Any request for a rebooking must be accompanied by the original ticket. The reservations agency and/or Tamuka Coaches may at their own discretion, levy an administrative fee for a rebooking. Re-bookings may be made at Tamuka Coaches offices, the 24-hour Customer Care facility +27 73 052 3183, or any authorized travel agent, i.e. Computicket or Shoprite Checkers.

Re-Bookings

Re-bookings requested over 72 hours of the scheduled departure time will be subjected to a rebooking fee of 20%. In all instances, with any re-bookings, any increase in fare at the time of the re-booking being requested will be for the account of the passenger. Should the rebooking be less than the original amount paid, this will be refunded in cash, credit card/debit card refund, or travel voucher valid for 6 months? If the re-booking is requested less than 72 hours and greater than 12 hours before the scheduled departure time, the re-booking will be subject to a rebooking fee of 50% of the original ticket price. In all instances, with any re-bookings, any increase in fare at the time of the re-booking being requested will also be for the account of passenger payable immediately on making the re-booking. Should the re-booking request occur less than 12 hours before departure, a 100% re-booking fee will apply. Any re-booking must be accompanied by the original ticket. The reservations agency and/or Tamuka Coaches may at their own discretion, levy an administrative fee for a rebooking. Re-bookings may be made at Tamuka Coaches offices, the 24-hour Customer Care facility +27 73 052 3183, or any authorized travel agent, i.e. Computicket or Shoprite Checkers.

Refunds: Refunds will only be given in respect of tickets canceled over 72 hours of the scheduled departure time with a 20% administration fee. Any cancellations requested less than 72 hours of the scheduled departure, can only be rebooked, valid for a period of 6 months. Tickets canceled less than 72 hours and greater than 12 hours of the scheduled departure time will be subject to a 50% rebooking fee. Refunds requested less than 12 hours of the scheduled departure time, a 100% cancellation fee will apply. In all instances, with any re-bookings, any increase in fare at the time of the re-booking being requested will also be for the account of the Passenger. All refund applications must be submitted to Tamuka Coaches Customer Care +27 73 052 3183 or may be submitted to any Tamuka Coaches Office. Refunds are not permitted where a passenger failed to check-in within the allocated time (30 minutes before departure time). This constitutes a no-show and a 100% cancellation fee will apply.

Passenger Late Arrival

For any passenger who arrives 2 hours after the scheduled departure time of the service, the ticket may be subjected to a cancellation fee of 100% and the passenger will be required to book a new ticket on another service. If the passenger arrived within 2 hours after the scheduled departure time of the service the passenger may be entitled to a 50% refund of the original ticket price at Management Discretion. A full refund will only be issued for proof of death, hospitalization, or severe passenger illness. Exceptions to the ruling on late arrivals can only be made by Tamuka Coaches Management contactable on +27 73 052 3183. All requests for refunds must be sent to info@tamukacoaches.online with a copy of the original ticket. No refund will be processed at the terminal level for any late arrival.

Departure time

Passengers are required to be at the departure point 30 minutes before the departure time shown on the ticket. Any seat not filled within 10 minutes before the scheduled departure time, may be offered for sale to standby passengers.

Passengers Luggage

Each passenger is permitted to take free of charge, at own risk, two suitcases not exceeding 80cm x 60cm x 30cm in size, of a total mass not exceeding 30kg. Tamuka Coaches have the right to refuse the carriage of luggage that does not comply with these conditions. Excess luggage will only be accommodated subject to space availability and will incur an additional charge per kilogram specified at the terminal offices.

Passengers should not place valuable items such as cellular phones, jewelry, laptops or other computer equipment, electronic items, cash, credit cards, spectacles, sunglasses, and fragile or perishable items in the luggage compartment. Tamuka Coaches will not be held liable for any loss of luggage due to theft or damage.

Tamuka Coaches’ liability for any loss or damage to passengers’ luggage or personal property will be limited to a maximum of R1000,00 per claim in circumstances where Tamuka Coaches acted with gross negligence or fraudulent intent. Tamuka Coaches does not provide insurance cover for passengers or their property/luggage. It is the sole responsibility of the passenger to ensure they are adequately insured.

Large items must be placed in the designated luggage compartment and loaded only by an employee or agent of Tamuka Coaches. Passengers must obtain a Tamuka Coaches luggage sticker when boarding.

Unaccompanied luggage will not be conveyed.

Baggage must be adequately secured and locked at all times. Baggage is designed to protect its contents and as such Tamuka Coaches will not accept liability for damage to items such as zips, handles, wheels, or general ‘wear and tear’ on any baggage. Any claim for missing luggage must be submitted to us within 48 hours of the arrival of your journey. Tamuka Coaches reserves the right to trace any lost luggage for 7 days from the reported loss.

Tamuka Coaches will not allow firearms or any harmful chemicals, explosives, or toxic substances to be carried on to the coaches. Tamuka Coaches may at its sole discretion and without giving a reason, refuse transport of any goods and accept no liability by such refusal.

It is the responsibility of passengers to ensure that luggage or personal property is not left on the coaches when disembarking. If luggage or personal property is left on the coaches and not claimed by the owners within a reasonable period of time, Tamuka Coaches will use all reasonable efforts to contact the relevant passenger. Tamuka Coaches will keep the luggage or personal property in safe storage for a period of 3 (three) months. Thereafter, Tamuka Coaches will be entitled to dispose of the luggage or personal property in any manner it deems fit without any liability to the passenger

Insurance

Tamuka Coaches does not provide general insurance cover for its passengers, their property, or luggage. It is the responsibility of the passenger to ensure that he/she is adequately insured.

Smoking

It is an offense to smoke on our coaches. This includes electronic cigarettes.

Unaccompanied children & Infants

No unaccompanied children under the age of 12 will be conveyed. Proof of identity will be required when the ticket is purchased and onboarding the coach. Children over the age of two and under the age of twelve will be required to purchase a ticket and the child fare will apply. Infants under the age of two travel free of charge, provided they sit on an adult’s lap. Children under the age of 12 have to be accompanied by an adult over 16 years of age. At least one adult over the age of 16 must be present for each infant under the age of 2.

Alcohol/ Drugs

Alcohol may not be consumed on Tamuka Coaches and intoxicated passengers will not be conveyed. Any intoxicated passenger found on board will be instructed to disembark immediately. Strictly no drugs.

Pets

No animals will be conveyed, except for a trained guide dog accompanying a blind person.

Travel documents

Passengers must ensure that they own a valid passport and required travel documents for all cross-border journeys. You must be 18 years and older to travel Cross Border unaccompanied. Tamuka Coaches accepts no responsibility for passengers who do not own proper and valid travel documents, nor where entry to any country or territory is refused to any person for any reason. No passenger shall have any claim of any nature against Tamuka Coaches or its appointed agents, should he/she be prevented from the undertaking, or continuing with any journey as a result thereof. Passport checks will be conducted by Tamuka Coaches ahead of departure. Immigration Amendment Act: New regulations came into effect on 01 June 2015 which impacts any Cross Border travel with children under the age of 18. Contact your nearest Embassy or Consulate for up-to-date information.

Restrictions

No standing passengers shall be conveyed. Passengers may not lie or sit in the aisle or toilet of the coach. No luggage may be stowed in the aisle or toilet of the coach.

Pregnant Passengers

You and your unborn child’s safety is our priority. Unless you own a medical certificate stating that you are fit to travel, you are advised not to make a booking and board any of our coaches. The following rules apply to passengers that are more than 28 weeks into their term:

· Between 28 and 35 Weeks- A Medical Certificate stating that the passenger is fit to travel must be handed to the crew when boarding.

· More than 36 Weeks- Due to safety regulations, passengers that are further than 36 weeks into their pregnancy, will not be accepted for travel.

Special needs Passengers and Passengers with medical requirements

Special needs passengers requiring assistance will be accommodated and may be limited per coach on the basis set out in this paragraph. Passengers unable to ascend/ descend coach stairs may be accommodated on select departures only or may be required to select the Luxury class cabin on the Dreamliner fleet (lower deck) or the lower deck on standard Premium Class double Decker coaches or single-decker coaches. This is done for your own safety. Regrettably, this is the only manner in which we can accommodate special needs passengers.

Bookings for special needs passengers must be facilitated via the Tamuka Coaches Customer Call Centre. Arrangements for assistance for passengers will be done during the booking process. You must notify us in advance of the assistance you require, failing which we cannot assist you.

General

Tamuka Coaches operates a road service and cannot be responsible for failure to perform or delays in performance or service delivery due to circumstances beyond Tamuka Coaches’ control, such as adverse weather conditions, unpredictable delays caused by traffic congestion, diversions or road works, accidents, Border Control, criminal conduct by third parties, strikes, industrial disputes and regulatory interference (“force majeure” events). Tamuka Coaches will not be liable to the passenger for any loss arising from any failure or delay in performance or service delivery resulting from circumstances beyond Tamuka Coaches’ control.

Similarly, Tamuka Coaches will make every reasonable effort to ensure connections between its services and inform passengers if there are any delays in connecting its services.

Tamuka Coaches will not be liable to the passenger for any loss arising from any failure or delay in the connection between its services resulting from circumstances beyond Tamuka Coaches’ control. With this in mind, if you have made arrangements for other travel, then we urge you to allow sufficient time to meet your other travel requirements.

Tamuka Coaches may in certain instances, revise seat allocations and operate substitute vehicles of substantially the same standard as those advertised.

Tamuka Coaches will not provide meal or accommodation vouchers or accept any further liability during delayed or connecting services or changes in published schedules, due to Operational changes. We will not accept any liability for any canceled services. Every reasonable effort will be made to offer alternative services. Tamuka Coaches operates complimentary shuttle services for passengers wanting to travel to and from Park City, from Pretoria or Midrand and passengers may be required to board a courtesy shuttle service and therefore a change-over may be required at Park City (and vice versa). Depending on vehicle availability, this may be operated by any coach within our fleet.

Passengers are not permitted to travel on vehicles between depots or other parking places and terminal points.

Tamuka Coaches may cancel any of its services upon reasonable prior notice to passengers, without any liability.

Tamuka Coaches will give reasonable notice of changes to schedules.

Tamuka Coaches will not be bound by any verbal quotation of fares provided to any person. The prices of fares are set out on the website at www.Tamukacoaches.online or by calling the 24-hour customer care telephone line at +27 73 052 3183.

In terms of section 45 of the Magistrates’ Courts Act 32 of 1944, the passenger consents to the jurisdiction of any Magistrates’ Court in the area in which the passenger resides or works, notwithstanding the amount involved. This does not prevent Tamuka Coaches from bringing legal proceedings in a High Court that has jurisdiction.

The passenger will be liable for all legal costs, as may be permissible in law, spent in recovering any amount that the passenger owes Tamuka Coaches

EXCLUSION OF LIABILITY

Tickets issued by Tamuka Coaches for travel on vehicles or services to be provided by other operators will be subject to the conditions of carriage of such other operators. Unless Tamuka Coaches acted with gross negligence or fraudulent intent, Tamuka Coaches will not be liable for any loss or damage suffered by any person or passenger to whom such a ticket has been issued.

Privacy and Security: – Using a credit card to purchase Tamuka Coaches tickets is safe. All personal and credit card information is encrypted through secure server software to prevent any third-party access to your data. All historical data is held in a secure environment. All information requested for an internet booking is required solely to process the reservation. Your information will not be sold or made available to third parties.